March 14th, 2011
The Ethics of Leadership Training
There are a host of practical reasons to teach leaders about good communication, better listening, teamwork, win/win conflict resolution and […]
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March 14th, 2011
Is It O.K. To Have Fun At Work?
Several years ago I was working with a client who was very harried. His department was always behind. Everyone was […]
March 8th, 2011
Let Me Try This Again
No matter how smart we are, no matter how hard we try, no matter how much leadership training we have, […]
March 6th, 2011
The Synergism of Selling
Synergism, from the Greek word “sunergos” meaning “working together,” is the action between two or more people to achieve an effect of which each is individually incapable. Truly the definition fits the process between buyer and seller. It is, in fact, a synergistic process; it requires two or more people to complete. The relationship between those individuals is critical to the general success and attitudes relating to the buying-selling process.
March 5th, 2011
Leadership Training: No Longer an Option
During any leadership training workshop, ask the participants, “What is the hardest part of your job? Is it understanding the […]
March 3rd, 2011
Turning Conflict into Cooperation
Although most people know from personal experience that the two win-lose methods of conflict resolution carry a high risk of […]
March 2nd, 2011
Fifteen Years Later…
Tolstoy said, Happy families are all alike; every unhappy family is unhappy in its own way. In my experience, much the […]
March 1st, 2011
Mom, Would You Please Pass the Values Collision?
Family. You can pick your friends, you can pick your zits, and if you’re really, really good friends, you can pick your […]
February 27th, 2011
Active Listening: Internal Dialogue Edition
One of the most interesting things I got from leadership training was the ability to have much more effective conversations with […]
February 25th, 2011
Lessons in Leadership: Survivor-Style
First of all, a confession. Until this very year, I had never seen an episode of Survivor. If I recall […]