May 31st, 2012
What are the Essential Components of an I-Message?
Have you ever had people confront you by telling you only how they felt—nothing more—such as: • “I’m upset with […]
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May 29th, 2012
Ineffective, Destructive—You CAN Stop It…the GLOP!
There is a difference between what actually happens and your interpretation about those events. It is natural and normal for […]
May 24th, 2012
Understanding the Why
Little kids are very inquisitive. When you tell them something new, they ask “why.” And when you answer them, they […]
May 23rd, 2012
Whose Problem is It? – Part II (with the answers!)
As I mentioned in the Part I of this article (posted May 22, 2012), it takes skill to figure out […]
May 22nd, 2012
Whose Problem Is It? – Part I
A team member comes to work late. One of your direct reports looks increasingly worried and tense. These and dozens […]
May 21st, 2012
An Easy Way to Become a Great Listener
Listening can be a very difficult thing to do, especially when we’re preoccupied or under an inordinate amount of stress. […]
May 17th, 2012
Beware: Micromanagement Leads To Lemon Yellow
Some lessons about effective leadership can be learned at business school or through leadership training. Others can be extrapolated […]
May 16th, 2012
Can You be Quiet?
Originally written by Dr. Thomas Gordon and Speed Burch (co-author of the T.E.T. book) One of the most important listening […]
May 15th, 2012
The Do’s and Don’ts of I-Messages
Ever heard of I-Messages? Or I-Language? I am sure you have. Guess where they came from? Indeed—Dr. Thomas Gordon. For […]
May 14th, 2012
Just When You Think You Have This Communication Thing Down
Just when you think you have this communication thing down, something comes along to remind you that good relationships take […]