Thinking of Taking L.E.T.? Here’s What You Will Learn!

So here it is, almost the end of January, which is a bit crazy if you ask me, but I digress….so anyway,….here we are! Maybe you made some New Year’s resolutions or maybe you skipped them this year. Regardless, I always see the new year as an opportunity to make a fresh start, to do things a little differently—a little better.

We always get a flood of emails and calls from people, especially during this time of the year, inquiring about how they can learn some better communication and/or conflict resolution skills.

Maybe they think THIS is the year that they tackle those relationships at work that are just not working or it’s high time that their team learns to simply get along, play fair and get to work already! Well, if it’s time, we’re here to help and here’s what you will learn in our leadership training program:

1. Determine who “owns the problem” in a given situation.
2. Identify the 12 Roadblocks to Communication.
3. Distinguish between Roadblocks and Active Listening.
4. Avoid the Roadblocks that cause most helping attempts to fail.
5. Recognize when team members need your help as a skilled listener.
6. Use silence, acknowledgments and door-openers to help another person with a problem.
7. Active Listen to hear another’s feelings.
8. Active Listen to clarify information.
9. Distinguish between Acceptable and Unacceptable Behavior.
10. Determine what to do when another’s behavior is interfering with you meeting your needs.
11. Develop a three-part Confrontive I-Message.
12. Confront another’s unacceptable behavior with an I-Message.
13. Shift gears between I-Messages and Active Listening when appropriate.
14. Acknowledge others’ efforts with Appreciative I-Messages.
15. Prevent problems and conflicts using Preventive I-Messages.
16. Recognize conflict situations.
17. Distinguish between Conflicts-of-Needs and Values Collisions.
18. Avoid the use of Method I.
19. Avoid the use of Method II.
20. Set the stage for Method III Conflict Resolution.
21. Use Method III to resolve a conflict you have with another person.
22. Use Method III to mediate a conflict between others.
23. Handle Values Collisions.
24. Use the Principle of Participation when there’s an issue or problem involving team members.