Pete C. (L.E.T. Trainer and Police Sergeant) and Bill Stinnett (L.E.T. Master Trainer) discuss how as a leader, listening to your team members and caring about their feelings can sometimes be quickly dismissed as “touchy-feely” stuff. But effective leadership training reminds the leader that when work begins, people are still people that have feelings that greatly affect their work experience and productivity. Recognizing the emotional side within team members creates a more satisfying experience for the 40 hours or so they spend at work. So what may be cast aside as “touchy-feely” leadership training, is in fact people-centric skills that allow team members to be the best they can be for themselves– and ultimately for the organization.