Leadership Training: Listening in Law Enforcement Culture (Video Blog)

Pete C. and Bill Stinnett, Ph.D. (L.E.T. Trainers) discuss leadership training within the law enforcement culture and how important it is that officers are given the skills to Actively Listen – not only to each other, but to “customers” as well. He explains that although police officers need to follow strict procedures at times, the majority of their day involves problem solving and listening. It is important that the law enforcement personnel acknowledge that the customer “owns the problem” and facilitates the customer in solving their own problem.