Have you ever said out loud – “I wish someone would just listen to me!”? That sentiment is shared by most people in the workplace (well, everywhere!). Effective leadership training incorporates and focuses on the power of listening vs. “here’s what you ought to do…and so forth”. What listening does is allow the person with the problem to take ownership of the problem AND the solution. So when they walk away from the conversation, they feel good about the solution because they came up with it themselves. Think about the times you have vented about problems – how did the other person react to you and how did you feel?