Bill Stinnett, Ph.D (L.E.T. Master Trainer) discusses the concept of Active Listening, which is taught in the leadership training workshop, L.E.T. He also explains this skill in his article Isn’t It Obvious? Why Leaders Get Into Trouble by Giving Advice – “After listening, test your understanding. Put it into words—both the content and the feelings you heard. Let the other person know that you are truly trying to understand where they are “at” in the moment. Be patient. Give the other person an opportunity to make corrections if your interpretation of their message is inaccurate. Remember, it is their problem. Effective leadership training will spend considerable time helping participants master this essential skill.”